For Customer Success

Onboard every customer like your biggest account

Upload a walkthrough — with or without audio — and get professional onboarding videos with AI voiceover, subtitles, and step-by-step guides. Scale your best practices.

From quick walkthrough to professional training content

FeatureWhat you uploadWhat you get back
Video
Quick onboarding walkthrough
Professional training video
Voiceover
With or without audio
AI voiceover narration
Documentation
None
Step-by-step onboarding guide
Screenshots
None
Auto-captured at every step
Subtitles
None
Subtitles for accessibility
Translation
Single language
Translated for global customers

The problem: high-touch onboarding does not scale

Onboarding is time-consuming

You spend hours on calls walking each customer through the same setup. High-touch does not scale when your book of business grows.

Training materials go stale

Your onboarding deck is from last quarter. The product has changed, but updating every guide and video takes weeks.

Global customers need localized content

Your international customers struggle with English-only training. They need content in their language to succeed.

What you get from every walkthrough

Onboarding video

Professional training video ready to share with customers

AI voiceover

Natural narration in any language — sounds human, not robotic

Step-by-step guides

Structured documentation customers can follow at their own pace

Auto screenshots

Key moments captured automatically with helpful annotations

Subtitles

Accessible subtitles for customers who prefer to read along

Translations

Generate in 65+ languages for your global customer base

How it works

1

Record the walkthrough

Walk through the onboarding flow on screen.

2

AI creates training content

Get a video + guide + screenshots automatically.

3

Translate for global customers

Localize into any language with one click.

4

Share and scale

Send to every new customer. Consistent experience, every time.

Common customer success scenarios

Customer onboarding guide

Create a professional walkthrough video and step-by-step doc for new customers. Send the same high-quality onboarding to everyone — no live calls required.

Feature adoption training

Teach customers how to use new features with polished videos and guides. Update once, distribute to your entire customer base.

QBR preparation

Record a quick product recap video to share before quarterly reviews. Help customers see value and prepare for strategic conversations.

Customer success without Vidocu vs. with Vidocu

FeatureWithout VidocuWith Vidocu
Onboarding method
1-hour onboarding call per customer
Self-serve onboarding video
Content freshness
Outdated training materials
Always up-to-date content
Language support
English-only content
65+ languages
Customer experience
Inconsistent customer experience
Same quality for every customer
Guide creation
Manual guide creation
Auto-generated guides

Related solutions

Video to SOP

Turn customer success processes into standardized SOPs. Perfect for internal training and team enablement.

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Video to Documentation

Create help articles and knowledge base content from your training videos. Keep customer-facing docs in sync.

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Frequently Asked Questions

Vidocu lets you record a single walkthrough and automatically generates professional onboarding videos with AI voiceover, subtitles, and step-by-step guides. Send the same high-quality onboarding experience to every new customer without spending hours on live calls.

Yes! When your product changes, simply record a new walkthrough and Vidocu generates updated training materials in minutes. No need to manually update guides, re-record voiceover, or rewrite documentation.

Vidocu supports 65+ languages for subtitles, voiceover, and documentation. Generate localized training content for your global customers from a single English walkthrough.

No. Record your screen walkthrough with or without audio using any screen recording tool. Vidocu handles the rest — generating professional narration, subtitles, and guides automatically.

Create onboarding walkthroughs, feature adoption training, setup guides, troubleshooting videos, QBR preparation videos, and more. Any customer-facing training scenario works.

Yes! Vidocu includes built-in editors for video, subtitles, voiceover, and guides. Customize everything to match your brand voice and customer needs before sharing.

Export videos to upload to your help center, knowledge base, or training platform. You can also share direct links to videos or embed them in emails and onboarding sequences.

Absolutely. Vidocu helps enterprise customer success teams scale onboarding and training without adding headcount. Perfect for teams managing large books of business or high-volume customer onboarding.

Scale your best customer experience

Record once. Onboard every customer.