Record the fix once. Deflect tickets forever.
Upload a support walkthrough — with or without audio — and get a professional help article with AI voiceover, subtitles, screenshots, and step-by-step instructions. Build your knowledge base from recordings.
Upload a fix walkthrough, get professional documentation
| Feature | What you upload | What you get back |
|---|---|---|
Video | Quick fix walkthrough | Professional tutorial video |
Voiceover | With or without narration | AI voiceover explaining the fix |
Documentation | None | Step-by-step help article |
Screenshots | None | Auto-captured at every step |
Knowledge base | None | Searchable knowledge base entry |
Translation | Single language | Translated for global customers |
The problem: support doesn't scale
Answering the same questions
Your team answers the same 20 questions every day. Each response takes 10 minutes that could be spent on complex issues.
Sparse help center
Your knowledge base has gaps. Writing articles with screenshots takes too long, so most solutions live only in agents' heads.
Support doesn't scale
Ticket volume grows but headcount doesn't. You need a way to help more customers without burning out your team.
What you get from every recording
Upload a support walkthrough once. Get professional documentation that works everywhere.
Tutorial video with voiceover
Professional video tutorial with AI-generated voiceover explaining each step.
Step-by-step help article
Structured documentation with clear headings, numbered steps, and descriptions.
Auto-captured screenshots
Screenshots automatically extracted at key moments with helpful annotations.
Knowledge base entry
SEO-optimized article ready to publish to your help center or knowledge base.
Subtitles in 65+ languages
Automatic subtitle generation in dozens of languages for global accessibility.
Translated support docs
Complete help articles translated to serve international customers.
How it works
Record the solution
Walk through the fix on screen. No script needed.
AI generates everything
Get a video tutorial + help article + screenshots automatically.
Publish to knowledge base
Add to your help center with one click.
Tickets deflected
Customers find answers themselves. Your team handles what matters.
Record the solution
Walk through the fix on screen. No script needed.
AI generates everything
Get a video tutorial + help article + screenshots automatically.
Publish to knowledge base
Add to your help center with one click.
Tickets deflected
Customers find answers themselves. Your team handles what matters.
Real support scenarios
Troubleshooting guide
Record how to fix a common issue. Get a professional article with screenshots that customers can follow step by step. Tickets asking "How do I fix X?" drop to zero.
Feature walkthrough
Show how a feature works. Auto-generate a help article that onboards customers without a support call. New users get up to speed faster.
Multilingual support
Translate your help articles and videos into customers' languages. Support global users without multilingual staff. One recording becomes dozens of localized resources.
Before vs after
| Feature | Without Vidocu | With Vidocu |
|---|---|---|
Time per help article | 30 min | 5 min |
Screenshots | Captured manually | Captured automatically |
Language support | English-only | 65+ languages |
Customer self-service | Same questions asked daily | Self-service answers 24/7 |
Knowledge management | Knowledge stays in agents' heads | Knowledge base grows daily |
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Learn moreFrequently Asked Questions
No! Just walk through the solution on screen like you would on a support call. Vidocu generates professional voiceover and documentation automatically, even if you didn't narrate the recording.
Any screen recording where you demonstrate a solution works: troubleshooting walkthroughs, feature explanations, common issue fixes, or step-by-step tutorials. The clearer the recording, the better the output.
Yes! Vidocu includes a built-in editor where you can refine steps, adjust screenshots, modify the voiceover script, and customize content before publishing to your knowledge base.
Vidocu can translate your help articles and generate subtitles in 65+ languages. Upload once in English, get versions in Spanish, French, German, Japanese, and more. Perfect for global customer bases.
Yes! When customers can find clear, visual answers in your knowledge base instead of waiting for support, tickets go down. Teams using video documentation see 30-40% reduction in repetitive questions.
Record the solution (5-10 minutes), upload to Vidocu (1 minute), AI generates everything (3-5 minutes). Total: about 10-15 minutes from recording to published help article with video, screenshots, and documentation.
Vidocu generates content in standard formats that you can copy and paste into Zendesk, Intercom, Freshdesk, or any help center platform. The articles are formatted to work with popular knowledge base systems.
Complex issues often benefit most from video documentation. Customers can pause, rewind, and follow along at their own pace. Vidocu captures every step with screenshots and clear explanations, making even technical fixes easier to understand.
Build a help center that actually helps
Record solutions. Generate docs. Deflect tickets.