Add-on · $100/mo

Your AI-powered help center, hosted

Turn every video and article you create in Vidocu into a branded knowledge base. Custom domain, AI search, multi-language. Built for product teams who already make great content.

Your AI-powered help center, hosted
Unlimited
Articles
3
Locales Included
1,000
AI Searches / mo
Your Domain
Branded URL

Most help centers are an afterthought

Support tickets pile up. Your team writes docs in Notion, exports videos to Loom, and somewhere a Zendesk article is rotting. Customers can't find anything, your team rewrites the same answers, and the link to that tutorial video died three migrations ago.

Vidocu Knowledge Center is the layer that ties it all together - the video, the transcript, the article, the screenshots - into a single help center your customers will actually use.

From video to help center in minutes

1

Upload a video

Screen recording, walkthrough, demo — Vidocu analyzes it with AI.

2

Auto-generate the article

Step-by-step instructions with screenshots, ready to publish.

3

Translate to any language

One click translates article + video subtitles + voiceover.

4

Publish to your KB

Goes live on your custom domain with AI search built in.

What's inside the Knowledge Center

Article-first layout

Every article ships with the linked Vidocu video — player, transcript, subtitles, and deep-link timestamps. Customers read, watch, or skim.

Custom domain

Host on docs.yourcompany.com via Domainee. SSL handled automatically. Or use the default {slug}.vidocu.help.

AI Ask with citations

RAG over your articles AND video transcripts. Powered by Atlas Vector Search and Claude. Every answer cites sources.

Multi-language KB

Path-based locale URLs (/es/...). Translations stay in sync with the source — stale detection built in.

Gated or public

Magic-link gating with domain allowlists for internal docs. Or wide open for customer-facing help.

Your branding

Logo, colors, fonts, custom CSS, custom head HTML. Remove the Vidocu badge on Business+ plans.

Fast text search

Native Mongo text search across titles, excerpts, and content — instant, typo-tolerant, free.

Analytics

See what visitors search for, which articles convert, which queries had no good answer. Drive your content roadmap.

SEO ready

Per-locale sitemap, robots, canonical URLs, OG tags. Or set noindex with one click for staging KBs.

Who it's for

Customer support teams

Cut ticket volume by giving customers a help center that actually answers their question — with the video proof attached.

Product teams

Ship docs alongside features. Every release demo becomes a published article in the same flow.

Internal IT & ops

Gated internal KB with email-domain allowlist. SOPs, onboarding, training — searchable by AI.

How it stacks up

FeatureVidocu Knowledge CenterZendesk / Intercom / Document360
Video player + transcript per article
Auto-generated articles from video
1-click multi-language translation
Paid add-on / manual
AI search over articles + video transcripts
Articles only
Custom domain
Starting price
$100/mo add-on
$50-200+/mo seat

Simple, predictable pricing

$100/mo (or $960/yr) on top of any paid Vidocu plan. Unlimited articles, 3 locales, and 1,000 AI Ask searches included.

Extra locales are $20/mo each. AI searches beyond 1,000 are $0.05 each. No per-seat fees, no surprise bills.

Frequently Asked Questions

Subscribe to any paid Vidocu plan (Pro, Business, or Enterprise), then enable the Knowledge Center add-on from your billing dashboard. Provisioning is instant.

Yes. Knowledge Center supports custom domains via Domainee. You point a CNAME, we handle DNS verification and SSL. By default, your KB lives at {slug}.vidocu.help.

We embed your articles and video transcripts into a vector index (MongoDB Atlas Vector Search). When a customer asks a question, Claude Sonnet 4.6 generates an answer with inline citations to the source articles. Every claim is grounded.

65+ languages. The Knowledge Center add-on includes 3 locales — your default language plus 2 translations. Additional locales are $20/mo each.

Yes. Toggle gated mode and KB visitors authenticate via email magic link. You can restrict access to specific email domains (e.g. only @yourcompany.com employees).

When you edit an article in its source language, translations are flagged as stale via a content hash. One click re-translates only what changed.

Bulk markdown import is in our roadmap. Zendesk import is planned alongside. Today, you can manually paste markdown or use Vidocu's auto-generated articles.

A 'Powered by Vidocu' badge appears in the footer on Pro tier. It's removable on Business and Enterprise plans from your KB branding settings.

The base Vidocu plans have free tiers and trials. The KB add-on activates the moment you subscribe to it — no separate trial period. You can cancel anytime.

Ship a help center your customers actually use

Add Knowledge Center to your plan for $100/mo. Unlimited articles. Live in minutes.

Knowledge Center — AI-Powered Help Center for Your Product | Vidocu | Vidocu