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Solutions by platform · IT Service Management

Turn Jira training videos into workflow guides people actually follow

Every Jira project has its own workflow, screens, and automation rules, and none of it is in Atlassian's documentation. Record the walkthrough once and Vidocu turns it into numbered steps with screenshots of your boards, your fields, and your service desk portal.

How do you turn a Jira training video into documentation?

Upload a recording of someone working through the process in Jira, such as triaging a queue in Jira Service Management, moving an issue through a custom workflow, or setting up a board. Vidocu transcribes the narration, detects each click and transition, and writes numbered steps with a screenshot of the actual screen. The output shows your custom fields, statuses, and screen schemes rather than a default project.

The draft opens in an editor where you rename steps, cut the detours, and add the notes that a workflow diagram never carries, like which transition needs a resolution set. Then publish it as a page, a PDF, or an article in a hosted knowledge base.

Why Jira documentation falls behind

1

Every project is its own product

Custom workflows, issue types, and screen schemes mean the way one team uses Jira has nothing to do with the next. A generic Jira guide answers none of the questions people actually ask.

2

Admins are the documentation

The rule about which transition sets the fix version lives in one admin's head. When they are on holiday, tickets stall.

3

Cloud ships changes continuously

Jira Cloud's interface moves under your feet. Hand-made screenshots in a Confluence page fall out of date within a quarter and people stop reading them.

What a Jira recording turns into

Vidocu documents whatever the recording shows. These are the areas of Jira teams most often record, with screenshots of the screens as configured in their own environment.

Custom workflows and transitions

Guides that walk an issue from creation to done through your statuses, validators, and post functions, with a screenshot at each transition.

Jira Service Management

Agent guides for queues, SLAs, and request types, plus customer-facing guides for the portal your team configured.

Boards, sprints, and backlog grooming

How your teams run planning, from ranking the backlog to closing a sprint, using your board filters and swimlanes.

Automation rules

Documentation of the rules that quietly move work around, so the next admin can maintain them instead of rebuilding them.

Fields, screens, and schemes

Admin guides for the configuration that makes your instance yours: custom fields, screen schemes, permission and notification schemes.

Confluence-linked runbooks

Processes that hop between Jira and Confluence, captured as one continuous guide instead of two half-guides.

Try it with a Jira walkthrough

Upload a recording of one process in your instance, like triaging a request or creating a project from a template, and see the guide Vidocu writes.

or

Drop your video here

or click to browse

Free plan included. You will be asked to sign in before the guide is generated, and your file comes with you.

How it works

1

Record the process in your instance

A short screen recording of one workflow, or an existing Loom or Teams recording from an onboarding session.

2

Vidocu writes the steps

Numbered steps drafted from the actions in the recording, each paired with a screenshot of the issue, board, or admin screen.

3

Edit the guide

Rename steps, add the rule about which field is mandatory, remove the wrong turn you took, and apply your brand.

4

Publish where people look

Paste into Confluence, export a PDF, or host it in a searchable knowledge base with translations and an optional quiz.

What you get from one Jira recording

One upload. Everything generated. Each output is edited on its own and regenerated together when the process changes.

Step-by-step user guides

Numbered steps with a screenshot per step, edited in a built-in editor and exported to PDF, Word, or formatted text.

SOPs and work instructions

The same recording as a procedure document, with the warnings and business rules you add in review.

A narrated training video

Auto zooms, captions, and an AI voiceover from the same upload, so people who prefer to watch can.

A searchable knowledge base

Host every guide on your own domain with search and an Ask AI assistant that answers from your content.

Translations that stay in sync

Guides, subtitles, and voiceover in the languages your teams work in, each editable on its own.

Training quizzes and sign-off

A short quiz generated from the guide, with pass tracking and deadlines for a group.

Who uses Vidocu for Jira

Jira administrators

Document the configuration you own so the next request for 'how does this workflow work' is a link, not a meeting. Regenerate after each change instead of editing screenshots by hand.

Atlassian solution partners

Deliver a written handover for every rollout. The recordings from your enablement sessions become the client's guides, without a documentation phase at the end of the engagement.

Service desk and support leads

Onboard agents to your Jira Service Management queues with guides showing your request types and SLAs, and check understanding with a short quiz.

Updating after a Jira release

Every step and screenshot comes from the recording, so an update is a re-run rather than a rewrite. Record the changed process, generate again, and the guide, the video, and every translation follow. Nobody retakes screenshots by hand.

What Vidocu does not do for Jira

  • Vidocu is not an Atlassian Marketplace app. It does not read your Jira configuration or publish directly into Confluence. It generates documents from recordings that you place where your team looks.
  • Screens with customer data stay out of the recording. Record in a sandbox or on test issues when the queue would otherwise show real customer names and requests.
  • It documents what you show, not what you skipped. If the recording jumps past a step, so will the guide. Walk the process at the pace a new joiner would need.

Jira training to documentation FAQ

It documents whatever the recording shows. Because the steps and screenshots are generated from your walkthrough, custom statuses, transitions, screens, and fields appear exactly as they are in your instance. Vidocu does not read the workflow definition itself; it documents the process as a person performs it.

Yes. Record the agent side working a queue and the customer side raising a request through the portal, and generate a guide for each. Both show your request types, forms, and portal branding.

Export to PDF or Word, copy the formatted article into a Confluence page, or host it in Vidocu's knowledge base on your own domain with search and an Ask AI assistant. The generated video, with captions and voiceover, can also be embedded anywhere.

Re-record the affected process and regenerate. Since every step and screenshot comes from the recording, an update is a few minutes of processing rather than a manual pass through every image in the guide.

Yes. The written guide and the video, including subtitles and AI voiceover, can be translated into the languages your teams work in. Each translation is editable on its own, so a reviewer can correct terminology without touching the source.

Yes. Vidocu works from a screen recording, so it does not matter whether the instance is Cloud, Data Center, or a heavily customised deployment behind your firewall. If you can record the screen, you can document it.

Vidocu for Jira

See your Jira walkthrough become a guide

Bring one recording to the demo. We generate the guide live and walk through the editor, translations, and hosting.

Jira is a trademark of Atlassian Pty Ltd. Vidocu is an independent product and is not affiliated with, endorsed by, or sponsored by Atlassian Pty Ltd.

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The AI Knowledge Platform. One upload becomes videos, SOPs, guides, articles, and training - in any language.

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